Privacy Policy
At OrchardWisp Grocers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, including our fresh fruit sourcing and retail, artisanal bakery products, organic produce delivery, seasonal fruit subscriptions, custom fruit gift baskets, and bakery catering for events.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, shipping address, billing address, email address, and phone number when you register for an account, make a purchase, subscribe to our services, or contact us.
- Transaction Information: Details about the products and services you purchase from us, including payment method (though we do not store full credit card numbers), order history, and delivery preferences.
- Communication Data: Information from your communications with us, such as inquiries through email or phone calls.
- Usage Data: Information about how you interact with our online platform, such as browsing activity, pages viewed, and other site usage statistics. This may be collected through cookies and similar technologies.
How We Use Your Information
Your information is used for the following purposes:
- To Process Orders and Deliver Services: Fulfilling your purchases, managing your seasonal fruit subscriptions, arranging organic produce delivery, and coordinating bakery catering events.
- To Communicate with You: Sending order confirmations, updates on delivery status, responding to your inquiries, and providing customer support.
- To Improve Our Services: Analyzing customer preferences and feedback to enhance our product offerings, website functionality, and overall customer experience.
- For Marketing and Promotional Purposes: With your consent, we may send you information about new products, special offers, or events relevant to OrchardWisp Grocers. You can opt-out of these communications at any time.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties in the following circumstances:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, delivery partners). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and strict access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These may include the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data under certain conditions.
- Object: Object to the processing of your personal data under certain conditions.
- Restriction: Request that we restrict the processing of your personal data under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic or let you know when you visit a particular site. They allow web applications to respond to you as an individual. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our online platform.
Links to Other Websites
Our online platform may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to This Privacy Policy
OrchardWisp Grocers may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
OrchardWisp Grocers
2847 Bukit Timah Road, #03-12,
Singapore, Central Region, 589828
Singapore
Phone: +65 6467 3921