Terms and Conditions for OrchardWisp Grocers

Welcome to OrchardWisp Grocers. These Terms and Conditions govern your use of our website and the services provided by OrchardWisp Grocers, including fresh fruit sourcing and retail, artisanal bakery products, organic produce delivery, seasonal fruit subscriptions, custom fruit gift baskets, and bakery catering for events. By accessing or using our online platform and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using the services of OrchardWisp Grocers, you signify your unreserved acceptance of these Terms and Conditions. If you do not agree to these terms, you should not use our services or access our online platform. These terms apply to all visitors, users, and others who access or use our Service.

2. Services Provided

OrchardWisp Grocers offers a range of high-quality food products and related services, including:

3. Ordering and Payment

All orders placed through our online platform are subject to availability and acceptance by OrchardWisp Grocers. Prices for products and services are as listed on our site and are subject to change without prior notice. Payment must be received in full before orders are prepared or delivered. We accept various payment methods as indicated on our platform.

For catering and custom orders, a deposit may be required, and specific terms will be outlined in a separate agreement.

4. Delivery and Collection

Delivery services are available within specified areas. Delivery times are estimates and may vary due to unforeseen circumstances. It is your responsibility to ensure accurate delivery details are provided. For organic produce and other perishable items, it is crucial that there is someone to receive the delivery at the specified time to ensure freshness.

Collection options for orders will be communicated upon order confirmation.

5. Cancellations, Returns, and Refunds

Due to the perishable nature of many of our products (fresh fruit, organic produce, bakery items), cancellations or changes to orders may be subject to specific deadlines. Please refer to our FAQ or contact customer service for detailed policies on cancellations.

OrchardWisp Grocers strives to provide the freshest and highest quality products. If you are not satisfied with your purchase, please contact us within 24 hours of receiving your order with details of the issue. Refunds or replacements will be handled on a case-by-case basis, assessing the nature of the product and the specific circumstances.

6. Intellectual Property

All content on our online platform, including but not limited to text, graphics, logos, images, and software, is the property of OrchardWisp Grocers or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

7. User Conduct

You agree to use our site and services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our service.

8. Limitation of Liability

OrchardWisp Grocers will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

9. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our Service after those revisions become effective constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us: